"Referral was excellent"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by Melting23 (as ),
Referral by my GP was excellent as was the service of the TRAQS team and the Cardiac Specialist I eventually saw. It was waiting for an appointment date that let everything down. I rang twice after the date passed for when I should have heard. The 1st time my referral letter was found at the bottom of somebodies tray. When I rang the following week the phone conversation was the same until I pointed out I’d been told that the week before. I was then given an appointment for the following week so the problem would appear to be with Admin (short of staff? ) which sadly tainted the whole experience.