"I attended for a MRI scan in the mobile unit"

About: Royal Preston Hospital

This was my second MRI scan, I found my first one most stressful and quite unpleasant. [Not conducted at Preston] The two staff involved in my second scan explained the process fully, they were aware of my anxiety and treated me with understanding and empathy. The process for them must be routine and straight forward, but they listened to my concerns and provided re-assurance combined with courtesy, I would like to thank them.

Story from NHS Choices

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for your very positive feedback; please be assured that your comments have been shared with staff in the scanning department.

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Response from Royal Preston Hospital

Thank you for taking the time to provide your feedback; please be assured it has been shared with staff in the scan department.

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