"Phone queue I am number 98"

I moved from Wimbledon to Letchworth. And it has been downhill from there. My GP surgery apparently sent a letter to Lister Hospital to shift my hospital appointment from the Wimbledon Hospital Area to Lister Hospital. I am still waiting to hear back from Lister and my surgery is not helpful. They didn't chase up the letter which may have gotten lost in the mail but it seems who knows or who cares is their general feeling. I don't want to pay for the NHS from my tax if I can't even get an appointment shifted. NHS cannot cope it seems with the numbers and is falling apart.