"A&E Department mismanaged & doctors unsure of how..."
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
I attended the A&E department in the early hours of a thursday morning with my 6 year old daughter. She was in extreme pain and having waited for two and a half hours on freezing cold metal benches whilst watching the reception staff have converstaions about what they would do when they got home I advised I was leaving the department to take my child home as they weren't helping her. They asked me to go into the A&E department to sign a consent form to say I was taking her home. The doctor in there asked why, I explained how long we had waited and that I would call an ambulance from home because then she would be seen...amazingly we were admitted straight away! However after the initial assessment my daughter was prescribed pain killers, again we waited over 45mins for this while I watched 6 members of staff talking and laughing about their private lives. I was disgusted that a six year old child was crying in pain and nobody could be bothered to help her. Problems with misdiagnosis and a failed discharge from the hoispital continued our experience and resulted in my daughter being re-admitted twice by amublance over the next week. During her time in the hospital doctors could not agree on what was wrong with her and even read x-rays with differing results...surley if a problem exists all doctors should be able to see it? This mis-diagnosis also included a visit from 3 surgoens, none of which made the correct diagnosis, two of whom didin't even phyically examine my daughter as they said they could see there wasn't a problem?! The only saving grace were the wonderful nurses who seemed as frustrated as we were at the way in which my daughters case, and others on the ward, were being managed. I would only attend this hospital again if absoluety necessary and would never attend the A&E department unless via ambulance...even then you get forgotten as we found out.