"Referral process let down by reception staff"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / General medicine

(as the patient),

Shame the referral process was let down by the reception staff at the Bickerstaff unit. Grumpy miserable ‘nurse’ on reception got up and walked off when I arrived and I had to stand and wait for 10 minutes before anyone came to help! Rubbish! Staff at the appointment were brilliant though.

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Cairo261

Thank you for your feedback which is much appreciated.

Although your referral was processed by the TRAQS team we note that your comments relate to Princess Royal Hospital NHS Trust/Royal Shrewsbury Hospital NHS Trust and as such we are unable to comment on their behalf.

Please may we direct you the Patient Advice Liaison Officer (PALS). They will be able to take your comments further on behalf of the individual hospital concerned.

PALS PRH - 01952 282888

PALS RSH - 01743 261691

Thank you again for taking the time to respond.

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Response from The Princess Royal Hospital

Thank you for your feedback which has been forwarded to the manager of the Bickerstaff Unit Di Davis Patient Advice and Liaison Service

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