"Mix up of appointments"

About: St James's University Hospital

(as a carer),

Two weeks before I made an appointment with the audio department at St James for my brother, a letter arrived saying he had an appointment with firstly Mr Gough at 9.15am on the 06/05/08 in the Vascular department, and then secondly with Mr Selehfield also at the same time and day. He also had an appointment at the Leefield Clinic which I changed to 8.50am also on the 06/05/08. I phoned the appointments centre and I explained the audio appointment clashed. I was told that I was wrong and that it was only with Mr Gough at 9.15am. I said with the best will that no way could I be in four places at the same time. The person at the appointment office would not have it. It also turned out that Mr Selehfield is nothing to do with vascular problems.

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Response from Patient and Public Involvement Lead, Leeds PCT

Thank you for taking the time to share your recent experience. I am sorry to hear that there was a mix up with your appointments at St James's Hospital. I hope you have managed to get the appointments at a time to suit you and your brother.

I shall pass your comments onto the Patient Relations Manager at the hospital.

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