"Staff not only saved my life but went the extra mile"

About: Royal Surrey County Hospital / General medicine

(as the patient),

I collapsed and was blue lighted from Epsom Hospital A and E to The Royal Surrey Hospital ICU with a Doctor and Nurse and intravenous antibiotics.

I was in a coma for two weeks, and stayed in hospital for five weeks. I would like to say that the staff at Royal Surrey were outstanding. They not only managed to save my life, but were caring, thoughtful, chatty and kind and went the extra mile. I felt that many of the staff were natural healers.

ICU, HDU and Clandon ward were magnificent, and the food was excellent too (although I was tube fed for a long time, it still smelt lovely).

The gentle care I received really reaffirmed my belief in those who choose to care for the sick.

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Responses

Response from Royal Surrey County Hospital NHS Foundation Trust

Dear Heather

Thank you for taking the time to share your feedback with us.

Here at Royal Surrey County Hospital we aim to provide safe and high quality care that is delivered by compassionate and respectful staff. We are pleased to hear that you had a positive experience and received excellent care during your stay at the Royal Surrey. We will pass your feedback to all the areas involved so that staff receive the recognition they deserve.

Best wishes

Louisa Lockett

Response from Royal Surrey County Hospital

Good afternoon, Thank you for taking the time to share your feedback. Sorry that you had to be with us for so long, but it sounds like you were well taken care of. It is great to hear that you had such a positive experience and I will share your feedback with the ICU, HDU and Clandon.

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