"My mums exerience in A&E"

About: Victoria Hospital / Accident & Emergency

(as a volunteer/advocate),

My mums in a wheelchair. He has too much fluid in the brain. She was suffering from really bad headaches. She had to get a lumber puncture from the spine. I said to the hospital are you sure it’s not fluid in the brain. They said- don’t be silly.

The hospital are saying it’s to do with my mums illness but they didn’t know she has too much fluid in the brain. They lost all hospital records and we waited two hours until they found them even though my mum uses this hospital.

My mum felt better t home rather than in hospital.

There was a junkie next to my mum getting more attention than my mum.

The ambulance staff were nasty – I felt they were throwing her about. They didn’t put her on the bed slowly. They were going over speed bumps like mad and that’s not good for my mum. It also took about an hour for the ambulance to come.

My mums struggling still. I would like more help.

A time before when my mum was in hospital she was in her own room as she is bipolar. They kept moving her so she started to have a bipolar attack. The doctor said to my mum Your just being stubborn. Ignoring my mum’s condition. They didn’t put needles in gently either, which bruises her.

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Responses

Response from Gillian Ogden, Clinical Nurse Manager, Planned Care, NHS Fife

picture of Gillian Ogden

Dear Banana1

I was really concerned to read about you and your mum's experience in the Emergency Department. We do try hard to improve our services based on the comments we receive from our patients and their carers and I would be keen to talk to you about this further to enable us to do this. Please call me on 01592 648153.

I also understand how difficult it is for young carers and wonder if you are receiving the support that you need. Fife Young Carers in Lochgelly can offer you support and advice and can be contacted on 01592 786717 if you feel that this would be useful.

Thank you again for your post and I look forward to speaking with you.

Kind regards

Gill Ogden

Patient Relations Coordinator

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