"I went to AnE with all symptoms of DVT"

About: New Cross Hospital

I went to AnE and 9.00pm the receptionist was very rude and snotty I noticed on the wall that you were seen for assessment within 15 minutes so I gave my details to the rude receptionist and sat down a woman started a commotion about waiting times and the receptionist swore at her and she was took away anyway at 10.10 pm still sitting there I went to the desk and said forget it and I walked out I've never felt so unwelcome and belittled in my life who did that receptionist think she was rude woman I went to my GP the next day vile place

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Responses

Response from The Royal Wolverhampton NHS Trust

I was sorry to read your comments relating to patient experience in our Emergency Department.

To enable me to look further into your concerns, I would be grateful if you can contact a member of the PALS team on 01902 695362 or 695368 who will be able to assist you further.

Kindest regards

Carol Bott

Patient Experience Lead