"Good and bad!"

About: Royal Blackburn Hospital

My fiancé recently spent two nights on C4 ward after being admitted via Urgent Care as he was in considerable pain related to a recently-diagnosed cancer. Whilst the nurses were very caring, cheerful, and very helpful and accommodating to me regarding visiting, we had problems on the first night when the pain came back with a vengeance. A doctor was paged twice and arrived after an hour, insisted on an ECG as the chest area was painful, even though one had already been done that day, and said that she would administer morphine. We then waited a further ten minutes or so until I went and found her at looking at some notes at reception and asked her if she could please give my fiancé the painkillers which she then did; I asked if she had also given an anti-emetic as previously in the day and she said that the nurse would give this. As it was now getting late, I left for home assuming the anti-emetic would be given shortly. In the morning my fiancé reported being sick within an hour or so, which continued through the night and when I checked no anti-emetic had been given. I find this lack of urgency and thoroughness astounding, especially as it could so easily have been avoided, and am horrified that patients and family seem to have to keep on top of what some of the staff should be doing; talking to other patients on the ward we are evidently not alone. We would however like to thank the doctor who took Michael's case on when she returned from holiday and who has been brilliant, as have a number of other consultants he saw briefly whose names unfortunately we don't know.

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Response from Royal Blackburn Hospital

Many thanks for your feedback on your experience of C4 and our Urgent Care Centre at Royal Blackburn, and thank-you for taking the time to do so. I will make sure your concerns are passed onto the team and I am very sorry to hear that your recent experience with us wasn't what you expected as we always strive to deliver safe, personal & effective care. Whilst it's good to hear that our nurses were caring and cheerful, and our clinicians effective there are clearly parts of your fiance's care which fell short of what should have happened and I will look into what we can do so that this does not happen to others coming into our care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a poor visit for you and your fiance we would really value this so that we can try to improve things for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you prefer you can discuss further any concerns you may have about our services with our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks for taking the time to get in contact, and best wishes for your fiance, his treatment and continued recovery Regards Wendy Stobbs, Patient Experience Lead.

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