"A&E + Ward 21"

About: Darlington Memorial Hospital

we took my daughter into A&E at 2.30am , was prepared for a long wait however within 5 minutes if that was seen, my daughter was bought in with difficulty breathing, the consultant was extremely thorough, and was not happy with her SATS so admitted us up to Ward 21 (Childrens' Ward), a speedy and extremely efficient and courteous porter transferred my daughter to the ward, where the lovely staff on the ward did some tests, my daughter was extremely frightened and i can honestly say, the staff were exceptional. we were then put into a ward where i could get into the same bed as my girl to comfort her.We were constantly monitored through the night and in the morning, breakfast was served and a very welcome cuppa for me. All the staff on ward 21 were fantastic, i was kept up to date with everything that was going on and nothing seemed to much trouble for them. We were discharged later that day with full instruction, all i want to say is Bravo DMH!

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit with your daughter to ward 21, Darlington Memorial Hospital. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. I hope your daughter is much better now. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant members of the team on ward 21. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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