"No further forward after urgent referral 6 months ago"

About: Royal Gwent Hospital / Radiology

(as the patient),

I was referred there back in February and there have been constant delays in getting appointments for follow ups and for diagnostic tests. I originally posted here regarding the unacceptable waiting times.

I finally got an appointment in mid April, then waited weeks for an MRI, weeks for the results, then was put on 'watch and wait'.

In late June I was referred for an ‘urgent’ MRI scan, which took a month. Following this, I was advised to make an appointment 2 weeks after the test for the results.

I had my scan in late July and when I contacted the Maxillofacial department I could not be given an appointment until late August.

My results are now back already, which, given the fact that there is currently a backlog is reason for me to be anxious.

I called this morning to request an earlier appointment if there were any cancellations only to be told that my consultant now only does clinics every other Thursday, and has cancelled clinic this week so there will be nobody to look at the results until 2 weeks time. My GP has refused to look at them as they were ordered by the consultant.

I have been trying to call back the department to see if there is someone else available to look at the results and put my mind at rest. However, as usual, I cannot get through. It can sometimes take days to get someone to answer the phone.

This has been going on since February, we are now 6 months down the line and no further forward than when I was ‘urgently’ referred to the department.

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Responses

Response from Julian Hayman, Internal Communications Manager, Communications, Aneurin Bevan Health Board

Hello Dawn1e,123,

I am sorry to hear about the delays you have been experiencing. Please can you either email me - Sharon.harford@wales.nhs.uk with your patient details so that I can look into the matter for you.

Alternatively, you may prefer to email your concern directly to our Putting Things Right Team at Puttingthingsright.ABHB@wales.nhs.uk

Please include the following information in your email:

•your full name

•address

•telephone number

•the name and address of the patient (if you are emailing on behalf of someone else)

Regards,

Sharon Harford

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Update posted by Dawn1e123 (the patient)

Sharon,

I have emailed as requested with an update on the situation.

I look forward to a prompt response.

Regards

Dawn