"Emergency visit to A&E"

About: Royal Surrey County Hospital

Had the unfortunate need to visit A&E at two o'clock on Sunday morning. I was in absolute agony and was praying I wouldn't have to wait hours to be seen. I needn't have worried as I was seen and treated very quickly. The nurses and doctors were friendly and kept me informed as they carried out their tests. Then, having treated me, they kept me in for another hour and a half to make sure I was going to be OK. My wife and I were offered drinks and then lights turned out in the treatment room so we could get some sleep whilst we waited. I would like to thank all the staff in A&E on Sunday morning 3rd August for making my short stay as pleasant as it could have been.

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Responses

Response from Royal Surrey County Hospital

Thank you for taking the time to share your feedback with us. We aim to provide safe and high quality care delivered by compassionate and respectful staff. We are pleased to hear that you had a positive experience and received excellent care at the Royal Surrey. We will pass your feedback to all the areas involved so that staff receive the recognition they deserve. Best wishes Royal Surrey County Hospital

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