"Instant mash should be a "no no"!"

About: Liverpool Heart and Chest Hospital

(as a relative),

My husband was admitted to the Cardiothoracic Centre in Liverpool in January this year. What I thought was particularly good about the services was the excellent nursing and care provided to close relatives as there were no strict visiting hours. The nurses have become our friends due to my husband being admitted approximately five or six times yearly for periods of up to five weeks. The only concern I have about the services provided is the catering. For example, there was an excellent Christmas dinner and desert but the evening buffet was very dry. There was little butter on the bread and no relish or potato salad to make it more appetising. Also the mashed potato should not be instant. Therefore, I think they could improve their services by serving hot food, more appetising sandwiches with a dressing or potato salad on the side. Instant mash should be a "no no" for people in hospital. Ready peeled potatoes can be bought and easily mashed in the kitchen.

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Responses

Response from Customer Care Manager, Liverpool Heart and Chest Hospital

Thank you for your very positive comments regarding the care and treatment your husband received during his inpatient stay at the Liverpool Heart and Chest Hospital and for your comments relating to the nursing staff. We do strive to provide a very high standard of nursing care and are pleased that you found the visiting hours appropriate.

We would also like to thank you for the positive comments relating to food. We are glad that your husband enjoyed the Christmas dinner and pudding as it must have been a difficult time for him being in hospital over the festive period. I would also like to thank you for your suggestions of how we can make improvements to the food provided as we are currently reviewing the options available for the continued provision of catering.