"Reception staff leave alot to be desired"

I have been to Queen Mary's Hospital several times for various reasons and I cannot fault the nurses and physiotherapists I have seen. However, myself and my partner have both received very bad customer service from the reception staff. From tutting to implying we were wasting their time, I am yet to have a good experience which is disappointing given that they are the first point of contact. I called today to ask about a referral and after I explained my query to the receptionist, who said nothing, tutted and then the line went dead. It turned out that my call had been directed, needless to say to the wrong department, but had said nothing to me to explain what the receptionist was doing or to ask which department I may have needed. I realise staff are very busy but politeness and giving your patients the time of day should still be important.