"Blood test clinic"

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

I am having blood test monthly in QE2, blood test clinic is always full of waiting people, after all the member of staff behind the reception window who never ever has warmly remark, never speak in friendly tone!

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Response from Queen Elizabeth I I Hospital

Thanks for your feedback, which we will pass to the Pathology Partnership - a new NHS organisation that now manages routine pathology services (including blood tests) across much of the East of England. These clinics operate on a drop-in basis, so it means that they can get very busy - which in turn can be very frustrating for our patients. This is why the phlebotomy service team provides services at a range of centres, some of which are based in community settings that may be easier for some people to use - you can find out more on our website at http://www.enherts-tr.nhs.uk/patients-visitors/our-services/blood-tests/ If you would like the team to investigate your concerns about waiting times and conditions at the QEII ahead of the service moving in to purpose-built facilities in the New QEII Hospital that opens in Spring 2015, then please contact us at generalenquiries.enh-tr@nhs.net and we'll pass your email on to the team at the Pathology Partnership.

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