"Medical Treatment fine - manners non existent"

About: Princess of Wales Hospital

I was visiting Newmarket on Friday to enjoy the races on Friday night, my partner was hosting a customer event. On Thursday evening whilst away from home I fell and hurt my right ankle. We received fabulous treatment from the local hospital in Newmarket who provided me with a pair of crutches so I could at least attend the evening event, with the view i would return them on Saturday before heading home to Kent. The nurse suggested I attended the Princess of Wales for an Xray to check it wasn't broken. The treatment at the minor injuries was not at the same level unfortunatley, medical knowledge should be used in a professional manner not to make others feel belittled.

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Responses

Response from Princess of Wales Hospital

I’m sorry to hear of your negative experience whilst attending the Minor Injuries Unit at Princess of Wales. As a Trust we are committed to understanding any feedback in order to improve our services. If you wish to discuss your concerns any further please contact our PALS and Patient Experience Team. Tel: 01480 355 184 Free phone: 0800 013 2511 or E-mail ccs-tr.pals@nhs.net We look forward to hearing back from you. Best wishes Mike Passfield Head of Clinical Services (Unplanned Care)

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