"ent &hearing centre"

About: Heartlands Hospital

I have been using the heartlands for some years now. and when i first went to heartlands ENT they fitted me with a new hearing aid to my right ear but i was still under the QE for my baha , which did cause me some trouble as heartlands could not fix my baha and it took some time to get the funding transferred to the heartlands from the QE, but once it was done I have never hat to wait more than 20 mins past my appointment time and further more they had to cancel an appointment for next week ,they wrote in plenty off time as to not inconvenience me.I allso use other clinic,s and found the staff very friendly and professional well done to all staff.

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Dave 433

Thank you for taking the time and trouble to write about your positive experience in the ENT department. I have forwarded your email to the Clinical Director and his team who I know will be thrilled to receive your compliment.

Kind regards

Iona

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