"Gastrocopy Dept"

I was met at the door and escorted to a bay with toilet facilities and a cupboard for my clothes it was explained to me exactly what was going to happen. When I was taken to the theatre there was a very friendly and reassuring nurse to deal with the preliminaries. Having done that I was asked whether I wanted sedation and having said yes I don't remember anything else until I was told that I was going back to the ward. All the information about my investigation was then given to me and after several precautions I was given a delicious pot of tea served on a tray with biscuits and allowed to rest before being collected by my husband. Wonderful treatment.

Story from NHS Choices

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Response from North Downs Hospital

Many thanks for your kind words. It is always good to hear positive feedback and this goes along way in helping the team morale. I'm glad that the team kept you informed and reassured at all times as this is an important part of what we aim to deliver. I hope you are making a good recovery.

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