"The gentleman that I spoke to was very caring and helpful"

About: Telford referral and quality service (TRAQS)

(as the patient),

My experience was a very positive one. I was in a great deal of pain at the time, I found I didn't have to wait very long for my appointment, the member of the booking team a gentleman that I spoke to, was very caring, helpful and understood how I was feeling at that particular time.

Thank you

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Lead770

Thank you for sharing your positive comments with the TRAQS team. I am pleased to read that the service you received from the gentleman at TRAQS met your expectations. TRAQS take customer service very seriously and always aim to be caring, compassionate and helpful to patients. We will help in any way we can to ensure that the patient has a positive experience of our service.

It is always lovely to receive positive feedback and we appreciate that patients take the time to share their comments and experiences with the team.

Thank you again for taking the time to share your comments with us and I hope that you will benefit from the treatment you receive.

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