"I am very glad for the fast service"

About: Royal Shrewsbury Hospital / Ophthalmology Telford referral and quality service (TRAQS)

(as the patient),

My daughter was referred by our opticians to the ‘TRAQS system’ as it seemed she might have had an allergic reaction to something in her eye from her routine eye appointment. Within 2 weeks I was contacted by TRAQS with an appointment at the Royal Shrewsbury Hospital, it seemed close enough + I was worrying about my daughters eyes, so took the appointment, as I was told she would go back on the waiting list if I didn't take it. We were quickly seen at the RSH, booked in with time to spare.

Although our appointment was at 9: 10am we got to see the consultant at 9: 30am, but were out by 10am with a diagnosis. It’s going to be a surgical matter, but I am very glad for the fast service.

Thank You

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Sun286

Thank you for taking the time to share your positive comments with the TRAQS team.

I am pleased to note that although TRAQS could not offer your daughter an appointment at your first Choice of hospital you were able to accept an appointment at RSH.

Although your daughter's referral was processed by the TRAQS team we note that your comments relate to Princess Royal Hospital NHS Trust/Royal Shrewsbury Hospital NHS Trust and as such we are unable to comment on their behalf.

Please may we direct you the Patient Advice Liaison Officer (PALS). They will be able to take your comments further on behalf of the individual hospital concerned.

PALS PRH - 01952 282888

PALS RSH - 01743 261691

Thank you again for taking the time to respond.

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Response from Royal Shrewsbury Hospital

Thank you for your postive feedback Di Davis Patient Advice and Liaison Service

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