"H4 was a clean ward and the doctor ..."

About: North Manchester General Hospital

(as a relative),

What I liked

H4 was a clean ward and the doctor was very honest with our family

What could be improved

when people are dying there is no dignity,and nobody really seems to care

Anything else?

Having been told that our Mum had a 30% chance survival, as a close family we were obviously heartbroke. Mum was then transferred from H4 to D6. We were horrified to find that it was only 2 to a bed and strict visiting rules. Two days into Mum's stay we were all called in because we were told she was dying. Mum survived the day and then we were told to go back to strict visiting rules. On two seperate occasions Mum was quite agitated. I was there the first time and was pleading for nurses attention to help calm Mum down. It took 10 minutes before anybody came and then the second time staff were on change over and completely ignored my sister leaving her distressed. Eventually somebody came. During visiting they were moving Mum onto a different bed which took at least half an hour of visiting time and staff were shouting and swearing at each other. Unfortunately Mum had to endure a week in D6 before she died. She had worked all her life and never asked anybody for anything because we couldn't afford private care Mum had to die without dignity, lonely and without her family by her bedside. At present my father is in NMGH. Again if we could have gone private we would have. We have no choice but to let them treat my father but once again he is being let down as he has dimesia which means he needs reassurance and total care. Because it is still ongoing I will not go on any further.

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Response from North Manchester General Hospital

We were very sorry to hear of the experience you describe whilst your mother was a patient on D6. You do not mention when this was and it is difficult to comment futher without more information about your mother to help us enquire into the matters you have raised. For a more detailed response, you may wish to contact our Patient Advice and Liaison Service(PALS)with further information by emailing: enquiries@pat.nhs.uk

You also raise more recent concerns about the care of your father. If your father is currently an in-patient, you may raise your concerns directly with the ward manager. Alternatively, you may prefer to ask the PALS service to enquire on your behalf.