"cardiology dept"

About: Heartlands Hospital

I visited the cardiology department today with my parents who are in their late 80's, my dad had an appointment for Friday 1st aug 2014, but my mother received a phone call on tues to say it had changed to thurs at 2pm, when we got there they had no record of this and said that nobody had made a phone call, we had to go home after spending £20 on taxi fares and no apology was made, my parents were very upset and distressed about this situation, I think it was terrible that nothing could be done this was not our fault.

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Linda Lambie

I am very sorry read about your parent’s experience at Heartlands Hospital. I have forwarded your email to our Operations Manager for Cardiology, so that she can look into your case. Please contact Patient Services directly on 0121 424 0808, and ask for me as I will need some more information.

With kind regards

Iona

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