"Urology Department a disgrace"

About: Sunderland Royal Hospital

Having had problems with this department in the past with appointments I feel this department needs looking at,having a operation cancelled three times I finally had it in April and now a follow up appointment which was to be on the 5th of August I have just received a letter this morning ,yes that's right cancelled, no explanation as usual and no other appointment given just a letter saying sorry they will be in touch.Sunderland Royal used to be a good hospital but over the years it has gone down in my estimation and for appointments it is getting worse for always cancelling,somebody need to sort the urology department out .

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Responses

Response from Sunderland Royal Hospital

We are sorry to hear of the difficulties you have experienced regarding your post operative follow up appointment with the Urology Department and would like to look into this for you. Please contact the Patient Advice & Liaison Service either by email (pals@chs.northy.nhs.uk) or freephone (0800 587 6513). In the meantime, please accept our apologies for any anxiety this cancellation may have caused.

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