"My mum was an inpatient for only ..."

What I liked

My mum was an inpatient for only 10 days before being transferred back to Macclesfield - much to our relief. The worst thing about this hospital was the lack of communication from nurses. If you could find one to actually try to talk to, to find out what was going on, their attitude was abrupt and rude, and extremely negative. The room my mum was in was very cold, and there was little care to notice this and that on most visits I arrived to find my mum cold, with no additional blankets etc available. I did make a formal complaint about this and have been assured staff training is being undertaken and an engineer will be fixing the heating problem. I made the complaint in the hope that other patients / family would not suffer the same issues I encountered. I would therefore urge anyone who does encounter any of the problems I did, subsequent to my complaint (Jan 2009) to write to the complaints department, who were extremely helpful when dealing with my complaint.