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I was treated with utmost respect and consideration

Posted By Junction480

"I was treated with utmost respect and consideration"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Day Surgery Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I wish to commend all the staff in the A&E both times I was there, the fracture clinic staff, the day surgery staff and of course the paramedics who brought me into Forth Valley Royal Hospital.

I was treated with the utmost respect & consideration. Staff listened to my concerns & reassured me that they would do their utmost to meet my needs.

I was consulted about how my treatment would progress & asked for my opinion based on what was known.

Forth Valley Royal Hospital is most fortunate to have staff of such a high calibre.

Following my first visit to A&E I was phoned on the Saturday morning, the call was to ensure my well being.

Thanks for all the care & attention.

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Responses

Response from Claire Smillie, Communications Manager, Scottish Ambulance Service 9 years ago
Claire Smillie
Communications Manager,
Scottish Ambulance Service

Submitted on 01/08/2014 at 15:41
Published on Care Opinion at 23:53

picture of Claire Smillie

Dear Junction480,

Thank you for taking the time to provide us with feedback through Patient Opinion.

We are pleased to hear that you received the best patient care and that our staff treated you with respect and consideration.

If you would like to email me at the address below, with the details of your call (date & time) then I can identify the staff involved and let them know of your feedback.

Thank you again for contacting us, our patient feedback is crucial in allowing us to deliver a person-centred Service.

Best Wishes,

Claire

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Response from Glynis Fotheringham, Senior Charge Nurse , Emergency Department FVRH and MIU in SCH, ForthValley 9 years ago
Glynis Fotheringham
Senior Charge Nurse , Emergency Department FVRH and MIU in SCH,
ForthValley

I am responsible for the day to day running of the Emergency Department and MIU in SCH

Submitted on 25/08/2014 at 13:57
Published on Care Opinion at 14:13

Many thanks for taking the time to share your story on Patient Opinion, staff are always pleased to get positive feedback.

I hope you are now recovering.

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