"I never felt alone"

About: Scottish Ambulance Service Western Isles Hospital / Accident & Emergency Western Isles Hospital / General Medicine Western Isles Hospital / Trauma & orthopaedics

(as the patient),

I was on an eight day trip round Scottish islands. On the forth day I came off the bike, where a lovely lady took me to a medical centre in her 4x4 pickup as well as my bike. Where a beautiful nurse looked after me until the ambulance arrived. Then for ten days western islands hospital looked after me with five broken ribs, lacerated spleen and bruised heart and I would just like to thank them all. Food was lovely. The staff extremely caring and soon got me back on my feet. I live in Rochdale, England and never felt alone.

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Response from Claire Smillie, Communications Manager, Scottish Ambulance Service

picture of Claire Smillie

Dear Sky227,

Thank you for your feedback, it is always beneficial for us to hear from our patients.

I am pleased to hear that you were well looked after during your time with the NHS in Scotland and that you are now back on your feet.

I will make sure that your positive comments are passed onto our colleagues.

Best Wishes,


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Response from Denise Symington, PFPI Development Officer, NHS Western Isles

Thank you for taking the time to provide us with feedback through Patient Opinion.

We are pleased to hear that you received the best patient care and that across all our services you were well cared for.

Thank you for your feedback and I am so glad you had a good experience. This kind of feedback is a real morale booster and if you want to let me know what ward you were in I would be happy to pass your comments on to staff.

Thank you again for contacting us, our patient feedback is crucial in allowing us to deliver a person-centred Service.

Best Wishes

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