"Everything covering my appointment was excellent"

About: Telford referral and quality service (TRAQS)

(as the patient),

The referral was made by my optician not my GP. Everything covering my appointment at DBS Ophthalmology, Telford, TRAQS, Queens Road Consulting rooms the Practice Pic NX170, was excellent.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Curious18

Thank you for taking the time to provide the team with feedback.

Thank you for your positive comments. I am pleased that every part of your experience was excellent. If I can take this opportunity to explain that Opticians refer patients via their GP as the opticians do not have access to TRAQS and extra information relating to a patient's medical health is included with the referral to ensure that the patient can be offered an appointment at the most appropriate place first time.

Thank you again for sharing your positive feedback with the team.

  • {{helpful}} of {{total()}} people think this response is helpful