"Rude switchboard lady."

Very rude stroppy switchboard, lady on desk needs some new management skills and social skills ...took to long to answer 10 mins and then she listens in to conversation on your end and has her say... had a massive argument with her and she then cut me off even though it was very important that I spoke to heart doctor. She needs to be reprimanded for her actions ...doesnt give you any confidence in switchboard or mangement