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Being in Good Hope Hospitals A&E dept for nearly 5hrs.

Posted By Cattle market

"Being in Good Hope Hospitals A&E dept for nearly 5hrs."

About: Good Hope Hospital / Accident & emergency

(as the patient),

GP advised me to go to A&E due to a suspected DVT. Over a 5 hr period I was moved to two areas and was asked to move to a third but I refused and discharged myself. There was poor communication, when I asked why I was being moved they said "waiting for blood results". Why was I asked to move to a different chair in Majors and then CDU. The nursing staff were not really bothered that I was in there department as neither sisters directly spoke to me, gave me any eye contact, one said to the HCA while I was standing there "she can go" again without even looking at me. Question why was I moved to different departments? Was it due to fact I was breaching targets? ? Where we're the 6 C's?

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Responses

Response from Richard Parker, Managing Director, Good Hope Hospital, Heart Of England NHS Foundation Trust 9 years ago
Richard Parker
Managing Director, Good Hope Hospital,
Heart Of England NHS Foundation Trust

Submitted on 31/07/2014 at 14:23
Published on Care Opinion on 01/08/2014 at 09:48

picture of Richard Parker

Dear Cattle Market

I'm sorry to read about your experience in the A&E here at Good Hope & I have a number of comments / actions in relation to this:

1) the established route for patients with a suspect DVT & who have visited their GP is to our DVT clinic and not A&E. If you're happy to make contact with my office & provide details regarding your visit here (& your GP) I will address this with them directly

2) our triage staff should also have picked-up your initial diagnosis and a) explained the alternative pathway to you & b) made the necessary arrangments for you to be seen. Again I will feed this back to them

3) finally, your overall experience regarding staff communication and attitude here is far less than we would expect. Again I will make sure this is raised with the staff concerned.

Overall I would like to apologies and again re-iterate my committment to correct the issues you have raised.

Regards

Richard

0121 424 9001 (Direct Line)

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