"Being in Good Hope Hospitals A&E dept for nearly 5hrs."

About: Good Hope Hospital / Accident & emergency

(as the patient),

GP advised me to go to A&E due to a suspected DVT. Over a 5 hr period I was moved to two areas and was asked to move to a third but I refused and discharged myself. There was poor communication, when I asked why I was being moved they said "waiting for blood results". Why was I asked to move to a different chair in Majors and then CDU. The nursing staff were not really bothered that I was in there department as neither sisters directly spoke to me, gave me any eye contact, one said to the HCA while I was standing there "she can go" again without even looking at me. Question why was I moved to different departments? Was it due to fact I was breaching targets? ? Where we're the 6 C's?

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Responses

Response from Richard Parker, Managing Director, Good Hope Hospital, Heart Of England NHS Foundation Trust

picture of Richard Parker

Dear Cattle Market

I'm sorry to read about your experience in the A&E here at Good Hope & I have a number of comments / actions in relation to this:

1) the established route for patients with a suspect DVT & who have visited their GP is to our DVT clinic and not A&E. If you're happy to make contact with my office & provide details regarding your visit here (& your GP) I will address this with them directly

2) our triage staff should also have picked-up your initial diagnosis and a) explained the alternative pathway to you & b) made the necessary arrangments for you to be seen. Again I will feed this back to them

3) finally, your overall experience regarding staff communication and attitude here is far less than we would expect. Again I will make sure this is raised with the staff concerned.

Overall I would like to apologies and again re-iterate my committment to correct the issues you have raised.

Regards

Richard

0121 424 9001 (Direct Line)

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