"Why was the need for a cannula and drug administration referred to?"

About: Eastbourne District General Hospital / Colorectal surgery

(as the patient),

I agreed to sigmoidoscopy because I believed it to be a drug free procedure. Indeed, in none of the literature given to me by the hospital is the need for a cannula and drug administration referred to. The doctor I saw who referred me for the procedure didn't mention it and neither did the nurse I saw in a pre-assessment appointment.

However in late July I attended for my sigmoidoscopy to be told by the nurse that the doctor carrying out the procedure insisted on a cannula for the administration of drugs. I made it clear I didn't want drug administration and the doctor response was to refuse to carry out the procedure so I went home.

I have to say that the nurse I saw in the endoscopy suite was excellent and very apologetic. However I took a day off work so lost money and incurred costs in travelling to and from the hospital unnecessarily. Also, of course, I had prepared myself by using an unnecessary enema before leaving home which I hasten to add resulted in considerable rectal bleeding which hasn't stopped, but nobody seemed interested.

The nurse did kindly say that she would re-arrange an appointment for me with a doctor who didn't require a cannula. Therefore it's obvious this isn't essential

If this requirement had been made known by staff or in literature beforehand, I could have saved my time and money and the hospitals.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Eastbourne District General Hospital

Dear Zac20 We are concerned to read you comments about the organisation of your sigmoidoscopy and the information provided. We apologise for the fact that your experience was poor. We have a Patient Advice and Liaison Service (PALS) who are always happy to liaise with Trust staff on behalf of patients to ensure any queries or issues are looked into. They can be contacted on 01323 435886 or by email at: esh-tr.PALSE@nhs.net. Your comments will be shared with relevant staff in order for appropriate action to be taken.