This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Terrible wait for 5+hours in Grantham A&E

Posted By from bourne

"Terrible wait for 5+hours in Grantham A&E"

About: Grantham & District Hospital / Trauma and orthopaedics

(as the patient),

I attended Grantham A&E department and got myself booked onto the system at 18: 00ish. I was informed about a long delay due to lack of staff on duty. However I decided that I needed to be seen as I felt my ankle could be broken. So I eventually finally got seen by a doctor after 5 hours, this is disgraceful and Grantham hospital and the CEO should be ashamed of this poor service.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sharon Kidd, Patient Experience Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust 9 years ago
Sharon Kidd
Patient Experience Manager, Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 01/08/2014 at 09:03
Published on Care Opinion at 10:06

picture of Sharon Kidd

Please accept our sincere apologies. We did escalate the issues to the Executive Director On call for the hospital on that particular day. It was a combination of doctor absence and the sheer volume of patients attending the department. The nursing staff did work to ensure patients were cared for, kept informed and had pain relief as required. Unfortunately patients are always seen in priority order and therefore can increase the delay for the walking wounded.

Teresa Shepherd

Sister

Accident and Emergency Department Grantham

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k