" The lady on the phone was very helpful"

About: Telford referral and quality service (TRAQS)

(as the patient),

I thought the lady was very helpful. The appointment is not too long a wait. I have chosen New Cross having lost confidence in RSH.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Oak925

Thank you for taking the time to provide the TRAQS team with feedback following your recent referral. I am pleased that you found the person you spoke to helpful and that you did not have to wait too long for an appointment.

I note that you refer to past experiences with RSH which we are unable to comment on but we can provide contact details for the PALs Officer at Shrewsbury and Telford Hospital who will be able to take your comments further on behalf of the individual hospital concerned.

PALS PRH - 01952 282888

PALS RSH - 01743 261691

Thank you again for taking the time to respond.

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