"Very friendly and helpful"

About: Telford referral and quality service (TRAQS)

(as a service user),

Staff very friendly and helpful. The information they had was for the wrong hospital but it was no trouble to put me in touch with the right one. The lady called me back with relevant information quickly. (I live in Shropshire, but work in Walsall so the latter is more convenient for appointments)

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for writing to TRAQS.

I am pleased that your recent experience has left you with such a positive view of our service and I am glad that we were able to secure you with a convenient appointment at the hospital of your choice.

Your comments are greatly appreciated.

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