"So much wrong about my wife's treatment"

About: East Surrey Hospital

My wife was admitted as an emergency via A and E with suspected renal failure acute dehydration, nausea and diarrhoea discharged and subsequently returned by ambulance 2 days later with the same symptoms having collapsed, in shock with muscle spasms, hands locking up and lock jaw . My wife is coeliac and the symptoms untreated can be life threatening. In both instances A and E were excellent. I both cases it was difficult to find a ward bed as she needed isolation, the second admission involved staying 2 days in A and E. It is a rather harsh environment but I feel they did their best. I wish she did not have to be moved at 3am in the morning. Sleep is not the top priority in hospitals. I have two issues with the hospital upset my wife, affected endangered her and brought to tears of desperation. During her first visit and prior to being discharged she was told by a gastroenterology consultant "this is not a hotel, we deal with life and death issues here and I have other patients to see" My wife in a distressed state had tried to explain that she still felt desperately unwell and exhausted after nights without sleep, nauseous and having waited eleven and a half hours on nil by mouth for an endoscopy she could stand no longer. It was 11.30 am when she gave up but even so she would have continued had the ward received any idea of timing from the gastroenterology department. This is the first issue, The condition in which she was discharged virtually guaranteed her return as a emergency. The discharging consultant ignored the basic symptoms, nausea and diarrhoea, which brought her in if and showed absolutely no empathy at all. When told she could not or drink he advice was "try", his words. Secondly, when readmitted my wife had the endoscopy procedure she should have had on the previous visit but this turned out just as nightmarish. Nil by mouth from early morning she was eventually sent down at 3.15pm after a seven hour wait in the ward only to be kept waiting and ignored in the endoscopy department. Remember my wife was nauseous and had diarrhoea and nothing to drink for 10 hours. She was desperate and would have crawled out of there if she felt she could have found her way out. her exact words. Overall very poor patient care and I could go on but but life is too short. A and E good but harsh and I certainly feel the gastroenterology is basically brilliant with the exception of patient care and the odd consultant who should review his career choice.

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Responses

Response from Maxine May, Communications Officer, Surrey and Sussex Healthcare NHS Trust

Dear Mr Walker

Thank you for posting your feedback; it is very much appreciated.

I understand that the Matron responsible for this department is looking into the issues you've raised and will contact you directly.

Kind regards

Maxine May

Communications Officer

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Response from East Surrey Hospital

Thank you for posting your feedback; it is very much appreciated. I understand that the Matron responsible for this department is looking into the issues you've raised and will contact you directly. Kind regards Maxine May Communications Officer

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