"My son's eczema "

About: Calderdale Royal Hospital / Dermatology Moorfield Clinic / Dermatology

(as the patient),

My son has been itching for 4 years and we have been to see the specialist at the hospital at Halifax, and we made to feel stupid. We were told that we are doing everything we can and to carry on. After two years we demanded to be referred to a dermatology specialist and we got referred to Moorfields clinic. Then we saw KerryAnn and she has changed everything and we have a very happy itch free 4 year old with baby soft skin in most places within 1 week. Thank you so much!

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Responses

Response from Calderdale and Huddersfield NHS Foundation Trust

We are so sorry to hear of your dissatisfaction with the service provided at Calderdale Royal Hospital, and that you were made to feel stupid. That is clearly not how we would expect our patients or their families to feel. Obviously without knowing the full details, we cannot comment on the treatment provided.

If in future you have cause to be unhappy with any or our services, please do contact your Patient Advice and Complaints Service on 0800 013 0018 or by email to patientadvice@cht.nhs.uk, when we can do our utmost to resolve the issues you have. We are, however, pleased to hear your son is much better. Many thanks for taking the time to provide feedback, which is invaluable to us.

Response from Louise Thornton, Customer Engagement Manager , Adults Planned and Health and Wellbeing Business Unit, Locala Community Partnerships

picture of Louise Thornton

Hi Meggiefilla

Thank you for your post, I will share your post with KerryAnn, she will be really pleased to hear you now have a very happy itch free 4 year old with baby soft skin in most places.

Louise Thornton

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