"Made to feel safe "

About: Royal Bournemouth General Hospital / General medicine

(as the patient),

78 year old man admitted with kidney stones, the service I recieved was first class. I was treated with respect by all the staff, and made to feel safe in there care, thank you so much.

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Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear ‘Stan34’

I was sorry to hear that you had to be admitted to hospital with kidney stones. It must have been a very worrying and painful time for you so it was with a glad heart that I read about the care and respect you were offered from the staff looking after you.

It is so important to feel safe at such a vulnerable time and I thank you for taking the time to share that experience with us.

I hope you soon make a full recovery and are not troubled again with kidney stones


Sue Mellor

Head of Patient Engagement

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