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Seen better hospitals in a War Zone

Story from nhs.uk

"Seen better hospitals in a War Zone"

About: Hull Royal Infirmary

Absolutely disgusting in every way.The building is dirty, they are grossly understaffed and are in chaos. I rang for 15 minutes to enquire about my mothers condition, the person I spoke to on Ward responded by saying "there is only so much I am prepared to tell you on the 'phone but she looks ok to me, there is no need to drive all the way here from Harrogate". The following day I rang and was told "she has been in surgery for 4 hours and we do not expect her back for another 2 hours, don't come, ring later tonight". I rang later to be told the first person I spoke to was a cleaner and that my mother had not left the ward and was not suitable for neurosurgery! She had been told that day by the Consultant that there was nothing they could do to help her! You decide from that if your aged mother or father is safe there?

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Responses

Response from Hull Royal Infirmary 9 years ago
Hull Royal Infirmary

Submitted on 03/09/2014 at 13:48
Published on nhs.uk on 04/09/2014 at 04:00

Dear Mr Hart, Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the Neurosurgical Team are made aware of this. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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