"Cancelled"

About: James Paget University Hospital

I was referred to this hospital by a stand in practitioner after being treated at Norfolk and Norwich for an ongoing problem. The first appointment was made and the letter arrived in the post weeks later, so i had to wait 2 months, then another letter was sent to me saying my original appointment had been cancelled, so i had to wait another month. Anyway, after 3 months of waiting the day finally arrived, got everything ready but when i got in the reception i was told the second appointment had been cancelled last month and the "specialist" wasn't even in attendance. Absolutely disgusted with this service and hospital. The "staff" we disinterested and lazy. No respect or apologizes, a complete lack of respect for me and others. Will be taking the matter further.

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Responses

Response from James Paget University Hospital

I am so sorry to hear about your experience, and that any issues with regards to your appointment were not communicated to you in time. I have passed on your comments to the relevant department who are very concerned and would like to make contact with you to discuss this further. I would urge you to contact our Patient Advice & Liaison Service on PALS on 01493 453240 or by email PALS@jpaget.nhs.uk, so we can seek resolution and ensure this doesn't happen again. Ann Filby, Head of Communications

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