"clinical staff 10 goals - admin staff 0 goals"
Posted by keithe
went in to the QE last week for an orthopaedics operation which had been rescheduled having been cancelled 3 weeks previously at the very last minute – see my previous post NHS Choices review. It nearly happened again first I was to be in a bed on ward 410 then 412 & finally 624 my operation had been reschedule by the surgeon and ops manager as first on his list for the day & we were there at 07.00hrs, it was approx.12.00hrs before going down to the theatre complex because of the confusion over which ward I was to be on The team on the theatre from the porter to the senior consultant were most reassuring, professional, concerned and a pleasure to be helped by them to get the job done After recovery I was transferred to ward 624 room 7, but my mind was elsewhere and we did not notice the poor state of cleanliness There were blood spots on the floor from the bed to the door, dirty linen & towels in the toilet area, the WC pan was used already with ‘skid’ marks quite visible & the WHB area had not been cleaned Where were ‘Infection control’ measures and the cleaning staff – it appears that they were not told a new patient was to occupy the room When in the theatre it was decided that because of my condition an air bed should be employed on my bed in the ward and a telephone call was made to the ward to arrange that – however they do work better if they are plugged in, it was not noticed to the day after The nursing staff were professional and caring during my stay but we are glad it was a short stay as some of the antics could kill you The Ops mng promised on the occassion of the first cancelled operation date that they would visit us on the second appointed date but did not turn up ! - all talk no do again Just a post note the food was awful and it’s no good complaining, I did ask to see a member of the catering team but to no avail, the best piece of food offered was the bread roll