"Sick of this service"

About: Pilgrim Hospital

I have had to finally leave a review about this place. I have lived in Boston for 14 years and I teach in the area. I have taken many students, several family members and I myself have needed the hospital on several occasions. EVERY single visit has been a bad one. I have NEVER been seen in A&E in under THREE hours which I find appalling. And just to clarify some of these included quite serious injuries, including when my head had to be glued back together with blood running down my face. The nurses in A&E just sit around chatting, I have personally listened to a 25 minute coronation street chat whilst in agony! I was told I have sprained my ankle by a nurse, a tuby grip applied and sent hobbling on my way, a week later of still being in agony I was diagnosed with complete ligament tear. 3 years down the line my ankle is still not right thanks to the initial mis-diagnosis. The reason I have finally chosen to review my local hospital is that my other half is still sat in A&E with a ballooned leg after a weird bite has given her another knee, 4 hours later still not seen and the A&E is empty as it was 715am!! I could go on and on about the terrible service, neglect and mis-diagnosis that family, friends and learners have suffered, not to mention the horrific hurry stories I have heard! What I would say is my sister in law had her baby and the maternity ward was good. Basically avoid the place like mad unless your having a baby! If you need A&E try and survive to Skegness or Grantham would be my advice!!!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from United Lincolnshire Hospitals NHS Trust

I am truly sorry to read about the poor experiences and delays that you have undergone whilst waiting to be seen in the Accident and Emergency Department. Your posting has been shared with the team. We do try to keep our patients informed of any delays that they may experience. I am happy to discuss your concerns and experiences and apologise personally, if you would like to contact me via our PALS team on 01205 446243 and they will be able to pass your details over to me so I can contact you.

Sincerely

Lynda Stockwell

Head of Nursing.

Response from United Lincolnshire Hospitals NHS Trust

I am very sorry to hear that your experience of the A+E Department has not been a good one. Please could you contact me on 01205 445029 if you want to speak to me directly so that I can discuss your concerns with you

Michael Brunton

Matron Emergency Care