"Hembury Ward Derriford"

About: Derriford Hospital

My mother in law, aged 89 entered Hembury Ward on 25th May 2014 and was cared for in the unit until her transfer to a nursing home on 23rd June 2014. She suffered from vascular dementia and Parkinsons with dietary complications. Throughout her stay she was treated with dignity and respect. As she was then in terminal decline there was little the staff could do to improve her situation but the care and compassion she was given was outstanding in the extreme and gives us faith in the 'human condition'. We saw staff performing beyond the call of duty. This was no showcase as we were often present out of normal visiting times. The stress they work under would be intolerable and not acceptable in a normal employment role and we applaud them. I am afraid that it reflects badly on our system that there are just not enough staff to cope with the increasing demands in the NHS. You need more help! Anyway, a big 'thank you' to all those working on Hembury and their manager Sarah.

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Responses

Response from Genny Turner, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Dear Mr Milway,

I am sorry to hear your family has been through a difficult time recently.

Thank you very much for your posting and will ensure that your message is fedback to Hembury Ward, as you stated they all work very hard and it is nice that this has been recognised.

Thank you once again

Best wishes

Genny

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Response from Derriford Hospital

I am sorry to hear your family has been through a difficult time recently. Thank you very much for your posting and will ensure that your message is fedback to Hembury Ward, as you stated they all work very hard and it is nice that this has been recognised. Thank you once again Best wishes Genny

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