"Nurse very abrupt and rude"

About: Lydney & District Hospital

I came recently needing treatment for an injured hand. The nurse who treated me was rude and abrupt to both myself and my mother. I felt awkward and embarrassed. My mum asked the nurse a question and the nurse very rudely accused my mother of making her lose her train of thought. Not very professional, and extremely rude.

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Responses

Response from Lydney & District Hospital

Many thanks for taking the time to share this feedback. Naturally, we're concerned to read your comments and would like to find out more so as to identify any opportunities for improvement. Would you be happy to get in touch with our Service Experience team to discuss this matter further? If so, could you please contact them on 0300 421 8313 between 9am and 5pm, Monday to Friday or email: yourexperience@glos-care.nhs.uk Please be assured that we will also be passing your comments onto our team at Lydney. Best wishes Gloucestershire Care Services NHS Trust

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