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Care Opinion

Unclean Rooms

Posted By adly

"Unclean Rooms"

About: Sunderland Royal Hospital

(as a relative),

I visited a relative in the hospital and found the room they were in to be very unclean. There was dried blood on the floor and around the bed on the controller and arms. This is simply unacceptable in a hospital where cleanliness is paramount.

I also found food under the chair in the room, which must have been from the meal time several hours earlier. Does nobody check on the patients in rooms to ensure the room is clean and orderly?

Additionally, after the patient received some attention from the nurses and doctor, they left the room with used gloves and tissues on the floor. If this is the standard of care given when the family is present, I'd hate to see how the patient is being treated during the day.

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Responses

Update posted by adly (a relative)

It's a while since this was posted, and the patient has now passed (not in Sunderland Royal Hospital). It is unfortunate that this incident occurred and that nobody responded or resolved the issues at the time. While I understand the NHS is overworked, it is important to maintain cleanliness in a hospital environment, especially for patients who could be severely affected by an infection.

However, I will note that compared to University Hospital of North Durham the level of care was far superior. This is ultimately the most important thing.

Despite not receiving a response, I do hope these issues are taken onboard and service is improved. Sunderland Royal Hospital is an important hospital covering the local area and it would be disappointing for the people in the local area should things not improve.

Response from South Tyneside and Sunderland NHS Foundation Trust 6 years ago
South Tyneside and Sunderland NHS Foundation Trust

Submitted on 25/09/2017 at 11:16
Published on Care Opinion at 11:41

Thanks for getting back in touch and I apologise that you did not receive a response to your initial post, although we do gather feedback and make sure that any suggestions for improvement are acted upon.

I'm sorry that on this occasion you felt that the level of cleanliness fell short within your relatives room. This is an area of huge importance to the trust and something we take extremely seriously.Feedback from relatives is massively appreciated as there is always room to improve and we will always strive to do this to make sure all of our patients and their families have the highest quality care.

I am very sorry to hear of your loss and my thoughts and condolences are with you and your family.

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