"My 69 year old mom"

About: New Cross Hospital / Accident and emergency New Cross Hospital / Cardiology

(as a relative),

my mom has a lot of poor health issues and has for many years a few being a mitral valve replacement, pace maker very poor circulation in right leg, blood transfusion every 4 weeks, with no answer to why this has to happen this often.

My point being with all these problems my mom has to see many doctors at the hospital and each ONE just don't seem bothered they all seem to look after, their issue with my mom instead of all discussing my moms health in one.

It seems they cannot be bothered because she has so many problems they give her medication for one thing but usually affects something else she takes,with no review on medication she taken for many years which has now damaged her kidneys walfarin being the main one, this is such a shame because she is so young at heart and image.

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Responses

Response from The Royal Wolverhampton NHS Trust

Dear milo88

Thank you for posting your comments relating to your mother's care and treatment at our hospital. To enable me to assist you further, I would be grateful if you can contact contact the Patient Advice and Liaison Service (PALS) on 01902 695362/01902 695368.

Kindest regards

Judith Davis

Acting Patient Experience Lead

Response from New Cross Hospital

Thank you for posting your comments relating to your mother's patient experience at our hospital. I am sorry for any distress that this matter has caused. To enable me to look further into your concerns, I would be grateful if you can contact our Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further. Just to inform you, the Care Quality Commission (CQC) are holding two public listening events on: Tuesday 26 May 2015 at The Mount Hotel, Mount Road, Tettenhall Wood, Wolverhampton. WV6 8HL at 6.30pm and Wednesday 27 May 2015 at St Luke's Church and Community Centre, Parish Office, Church Street, Cannock, Staffordshire WS11 1DE at 6.30pm Any feedback that you can provide to the CQC would be very much appreciated. If you require any further information relating to this event, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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