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son on surgical day care

Story from nhs.uk

"son on surgical day care"

About: Birmingham Children's Hospital

our son came in for operation on arm, we were their early, then a member of staff forgot about us so didnt know we were there, so gave his operation slot to someone else so had to wiat til late afternoon after he had to b starved from 7.30 in morning . When we got on to the ward and got a bed two members of staff took over our care and they were fantactic. i would like to speak to someone about our treatment that we received because for a childrens hospital it was bad the operation was on 22nd july 2014 it was really destressing for us its bad enough your child going in to hospital but then to go through all is as well it is disgusting

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Responses

Response from Birmingham Children's Hospital 9 years ago
Birmingham Children's Hospital

Submitted on 29/07/2014 at 20:14
Published on nhs.uk on 30/07/2014 at 04:00

Hi, Further to your message posted here, thank you for e mailing me, I am sorry about the delay in your son going to theatre. I am pleased you have been able to speak to a member of staff directly, I hope we will be able to review what happened with you to make sure it doesnt happen again. Please don't hesitate to contact me if I can be of any further help. With kind regards, Janette Vyse Lead for Patient Experience & Participation 0121 333 8619

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