"Appointment line is a farce"
About: West Middlesex University Hospital West Middlesex University Hospital Isleworth TW7 6AF
Posted by CD
I have tried all day to book a blood test appointment for my husband. I tried repeatedly during the day (while at work) but there was never a wait time of less than 20 minutes, with 14 or more in the queue. By the time it got to 3.45pm today (they close at 4.30) I was resigned to holding for quite a while if I was ever to get through.I was advised a wait time of 37 minutes and was number 16 in the queue. After holding for 52 minutes and reaching number 3 in the queue, the abrupt message was relayed: 'I'm sorry there are no agents available to take your call please try calling back later. Goodbye' Do not allow callers to hold if you are not prepared to tke all the calls that are queueing. It is a waste of their time and money. There was 'no agent available' to take my call on the complaints line either.....