"telephone contact is nigh on impossible"

About: Leicester Royal Infirmary

I have today tried to contact the ophthalmology department to no avail. The direct number went to a recorded message stating it was closed and listed the opening hours, which i was calling within. I called the switchboard and asked to be put through and was cut off twice. On the third attempt i reached the ophthalmology menu and was sent straight back to switchboard who then failed to answer. The phone system is shockingly bad and needs to be looked into. As it stands i will not have the required information prior to attending next week and can only hope this does not jeopardise my daughters procedure.

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Response from Leicester Royal Infirmary

Hi Luke Thank you for your comments. We completely understand why that would be frustrating and apologise for the problems you experienced in getting through to us. The Service Manager for Ophthalmology, Martin Watts, would be happy to discuss the information you are after. Please email him at Martin.Watts@uhl-tr.nhs.uk with the name of your daughter, her date of birth, address, the name of her consultant (if you know it), along with details of the information you would like. Sincerely Communications Team Leicester’s Hospitals

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