"Appalling !!"

About: The Bradgate Mental Health Unit

My brother was admitted to the Bosworth ward , initially as a family we were reassured about my brothers treatment . However after the first week we became concerned that during our visits there was no improvement with my brother and regularly fed this back to the ward. It was very difficult to maintain any continuity and despite leaving several messages for my brothers assigned nurse to call us this never happened. My brother was only seen by a doctor once a week and the staff advised us as my brother was polite and compliant that they didn't see him displaying his " paranoid and agitated behaviour " , and so after a couple of weeks he's now been allowed to discharge himself .... Amazing as previous doctor had sectioned him !! My brother is now been discharged with a care package , if it's as good as the care on the ward then once again it's a waste of time . If you have a friend or family member suffering with mental illness .... Don't bother sending them to this unit as it's useless !!

Story from NHS Choices

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Response from The Bradgate Mental Health Unit

We are sorry to hear you feel unhappy about your brother’s inpatient stay and his care plan. While we cannot comment on individual care, one of our priorities is the close involvement of patients and, if the patient wishes it, of their carers in agreeing their care plan. We would welcome the opportunity to talk with you about your concerns and, if you have not already done so, would encourage you to contact us so we can discuss your concerns with you directly. If you prefer not to talk directly to the ward matron or another ward staff member, our trained customer service staff will be happy to follow this up for you, in confidence if you wish. You can contact them by phone between 9am and 5pm Monday to Friday on 0116 295 0830 or 0831, email them at customerservices@leicspart.nhs.uk, write to them at Freepost RSUL-LSXC-AGJU, Leicestershire Partnership NHS Trust, Customer Services Team, Lakeside House, 4 Smith Way, Grove Park, Enderby, Leicester, LE19 1SX or contact them via the online form on our website www.leicspart.nhs.uk (Under Contact Us).

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