"Thank you for great care"

About: Manchester Royal Infirmary

Was taken in an ambulance to A&E after falling down stairs and badly hurting my ankle. Was extremely anxious because I'm pregnant and was afraid the baby would be hurt as well. Everyone who dealt with us - paramedics, doctors, nurses, X-ray staff, liaison person, the guy who plastered my leg - was incredibly kind, efficient, good-humoured and reassuring. I was given pain relief ASAP and kept informed about what treatment I would have. I was reassured about the baby and taken to St Marys for a check up. Was a stressful day but everyone made it as smooth as possible. Thank you NHS!

Story from NHS Choices

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Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your comments posted on the NHS Choices and Patient Opinion websites regarding your care at the Emergency Department of the Manchester Royal Infirmary. It was very kind of you to write and compliment the staff, as it is good to receive positive feedback that reflects their hard work and dedication. We were pleased to hear that you found staff to be kind, efficient and reassuring and that you were kept informed about your treatment. I can assure you that we have passed on your thoughts to the staff involved. The Patient Experience Team Central Manchester University Hospitals, NHS Foundation Trust